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How to convince your WhatsApp Users to switch to Microsoft Teams

In the previous WhatsApp-related blog post ‘Replacing WhatsApp with Microsoft Teams in Business Communication’, we covered the security aspects of Microsoft Teams, file collaboration and application integration. Now we will look more into the chat, meeting functionalities and best practices for moving users from WhatsApp to Teams.

WhatsApp is tied to your mobile number, while Teams communication only requires an email address. We often hear scenarios of people leaving organizations and not being taken out of the WhatsApp groups, which enables them to access confidential information and they shouldn’t be.

Unlike WhatsApp, Teams enable you to have more streamlined chats, as you can keep your conversations organized in channels. You can also manage your notifications based on the topics (channels) that are important to you, switching the notifications on and off and adjusting them to your current projects and priorities.

While WhatsApp does not have the option to schedule meetings, Microsoft Teams has a variety of options for conducting online meetings – both scheduled and on the spot with up to 300 attendees, and live events with up to 20.000 attendees. With WhatsApp you can call up to 8 people.

In addition to these features, Teams meetings have rich functionalities like recording the meetings, sharing a screen or using Whiteboard, muting participants, taking notes from within the meeting, etc.

6 ways to educate users and IT about Microsoft Teams:

  • Follow a Change Management methodology: ADKAR

  • Create awareness: Inform users about the risks, you don’t want to have data leakage, stay secure.

  • Desire: Scenario identification of how Teams will help specific groups or departments

  • Don’t put many constraints on using the app. If you lock Teams down so much that users can’t get their job done, they’ll naturally gravitate to consumer products.

  • Select a group of early adopters of the technology [Champions], train and incentivize them to share knowledge with their colleague

  • Make training and training materials available for users on a regular basis

If protecting your data, enhancing the chat, meeting, and collaboration experience and supporting your digital workplace with a reliable tool are your priorities, we recommend Microsoft Teams for the business environment.

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